Shipping Policy
Last updated: 17th July 2025
1. Shipping Regions
- We ship to all addresses within the United Kingdom. For international shipping, please contact us for a custom quote.
- We do not ship to P.O. boxes or restricted locations.
2. Shipping Options & Costs
- Free shipping on all orders over £150 - automatically applied at checkout with 3-5 day delivery.
- Free shipping is also available for all orders delivered within the Liverpool Combined Authority Region.
- Standard and insured shipping rates apply to other UK regions for orders under £150. See tables below for details.
- Shipping costs are calculated at checkout based on weight, value, and destination.
3. Order Processing & Delivery Times
- Orders are processed within 1-2 business days after payment is received.
- Delivery times vary by location and shipping method, typically 2-5 business days for UK orders.
- We are not responsible for delays caused by couriers or events outside our control.
4. Tracking & Notifications
- Tracking information will be provided by email once your order is dispatched, where available.
- Please ensure your shipping address is correct. We are not responsible for lost parcels due to incorrect addresses.
5. Lost, Delayed, or Damaged Parcels
- If your parcel is lost, delayed, or damaged in transit, contact us within 7 days of the expected delivery date.
- We will work with the courier to resolve the issue and may offer a replacement or refund as appropriate.
6. Customs, Duties, and Taxes (International Orders)
- International customers are responsible for any customs duties, taxes, or import fees imposed by their country.
- We are not responsible for delays or costs due to customs clearance.
7. Contact
For shipping questions or custom quotes, contact us at: info@potentleaf.co.uk